Further details

ALL returns are subject to inspection and final approval by Safe Ride 4 Kids.

Free returns within 15-day trial period:

• Refund for the original purchase price may be issued if return is requested within 15 days of the date of purchase and product is returned in like-new condition with no signs of wear in the original untorn packaging (packaging can be gently opened for trying on then reused) with the registration card and all parts, accessories and manuals included.
• In case of a refund, it will be issued by a credit to “Your Account” depending on method of payment used.
• Returns requested within the 15-day trial period need to be received at Safe Ride 4 Kids within 15 days of the return request or it will be subject to return shipping fees and restocking fees as if outside the 15-day trial period.

Restocking/Return Condition fees are applicable for:

• Returns requested after the 15-day trial period – $20 per product restocking fee
• Product returned without all the original inner packaging in reusable condition or missing the registration card but still resellable as Open Box – $20 per product Return Condition fee
• Products returned with signs of light use (i.e. slightly worn labels) but still resellable as Open Box – $20 per product Return Condition fee
• Products returned but missing pieces necessary for use or resell – Return Condition fee varies depending on whether it’s a piece we can replace and at what cost
• Multiple fees may apply if product returned fits more than one (ie. it was returned after the 15-day trial period and the accessory bag is missing, total restocking fee will be $40)

Situations in which customer is responsible for shipping fees:

• After the 15-day free trial period, customer can either:
  • have Safe Ride 4 Kids provide a prepaid shipping label and deduct shipping cost from refund,
  • or customer can purchase their own shipping.
• If an item is returned after a previous free exchange.
• All international returns.
• We recommend you use a carrier with tracking. Safe Ride 4 Kids is not responsible for merchandise lost or stolen in transit.

When are returns not accepted:

• 45 days after date of purchase,
• On any Discounted Open Box or Old Model items.
• Products returned with visible signs of wear (i.e. stains, worn fabric or labels) may not qualify for a refund. In which case, customer can pay for shipping to return product to them if desired.
• SmartKids ID bracelets that have been activated.
• Previous return authorizations will be void, if the product is not received within 45 days from the date of purchase.
• Returns received without prior approval will not be processed for refund or exchange. In which case, customer can pay for shipping to return product to them if desired.
• Safe Ride 4 Kids reserves the right to deny any return.

This return policy is subject to change at any time at Safe Ride 4 Kids’ sole discretion.

effective date 09/25/17