Shipping / Delivery Policies
Unless signature confirmation and/or specific requests are made at the time of purchase, all packages will be shipped and delivered per the shipping carriers usual instructions for your delivery location. We use USPS, UPS or FedEx for shipments within the U.S. and UPS, FedEx or DHL for international shipments.
Our delivery contract doesn’t require that a buyer sign for the package; we have fulfilled said contract when the shipping carrier reports the package as delivered. With the rise in package theft, we recommend you enter a shipping address for a location in which someone can accept the package in person.
Estimated arrival dates are not guaranteed*. Weather delays, holidays and other unforeseen circumstances may impact delivery time. We will not reship packages for free if the carrier is at cause for a shipping delay.
If a delay becomes extensive, we will contact the carrier. If the carrier cannot find the package and confirms the package is lost, we will file a claim and reship another.
If a shipping delay is going to make the delivery late for an impending travel deadline, we can reship via a faster method, if given enough notice. We do require a credit card number be kept on file for the subsequent shipment in case the original “late” shipment is not returned by the customer.
*USPS says “In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.”
Packages Showing as Delivered
If the tracking information shows the package sent to the address you entered on the order and delivered and you do not see it, before reaching out to us, please check with other members of your household to see if anyone may have put your package aside. This happens a lot! Please also check with your neighbors, as sometimes the delivery person will leave it with a neighbor, especially if the weather is inclement, and the notice may have blown away.
We can contact the shipping carrier to see if it was perhaps delivered to an incorrect address. If you believe the package was stolen, please file a police report and send a copy to us for our claim.
All orders reported as “delivered” by shipping carriers are considered delivered and Safe Ride 4 Kids cannot be made liable for lost or stolen packages.