SHIPPED SAME BUSINESS DAY
Orders for in-stock items leave our warehouse on the same business day (Monday through Friday) when ordered by:
- 11:00 am CT for the eastern half of the U.S.
- 11:00 am PT for the western half of the U.S.
- Orders for in-stock items placed after this time should be expected to ship the next day (though may ship same day up to 1:00 pm)
We try to keep both warehouses fully stocked but sometimes one may run out then orders must be shipped from other warehouse and may cause a delay. If you need by a certain date, please contact us before, or directly after, you place an order so we can confirm shipping time.
FREE STANDARD SHIPPING FOR U.S. CUSTOMERS
Standard domestic shipping within the US is always FREE for purchases of featured products via the best traceable shipping service (FedEx Home delivery, UPS or USPS) as determined by your location and order with estimated delivery in 2-4 business days.
- Free shipping can be applied to orders of featured products shipped to a U.S. delivery address in the 50 states and territories.
- Orders going to PO Boxes, Military, and Alaska or Hawaii address may be shipped with USPS and may take longer for delivery.
- You can ship to APO/FPO addresses only when they have a U.S. zip code.
- Open Box orders all ship from our office in Colorado so shipping estimates may vary.
- TravelSmarter Booster is not a featured product and will incur shipping charges.
You will receive an email with a tracking number when your order is shipped.
See Shipment Delivery Policies below
EXPRESS SHIPPING
If you have any questions about which shipping option you should choose to get the order when you need it, please contact us prior to placing your order.
In a hurry? Express (1-3 business days) and Expedited guaranteed (1-2 business days) shipping is available in checkout.
Things to be aware of:
- Saturday and Sunday do not count as a business day or delivery day for these services.
- Orders being shipped on a Friday:
- Expedited Overnight on Friday means a Monday delivery. If you need an overnight package delivered on a Saturday, you will need to contact us to set up a Saturday delivery — if it is available for your location. We will send you a custom invoice for your order.
- Express packages shipped Friday should be expected on Tuesday.
- Orders placed on a Friday afternoon or evening will not ship until Monday.
- Most (but not all) Expedited packages are shipped via FedEx Standard Overnight. If you need an upgraded service, please contact us in advance for a quote and custom order.
See Shipment Delivery Policies below
INTERNATIONAL SHIPPING
International shipping is available to most countries* (see below) for the actual shipping cost. Shipping costs are calculated in the shopping cart.
Shipping new items
UPDATE 09.25.24: Our carriers have opened up Duties Paid options (where available) to our fulfillment team. We may be in a state of flux until we confirm the new options are working and packages are being delivered as expected.
Shipping open box items
Open Box items ship from our office. We do not have access to duties paid options so these shipments will be via duties not paid.
When orders are shipped duties not paid
An additional customs and VAT fee may occur on international orders. These fees are NOT included in the purchase or shipping price of your Safe Ride 4 Kids order. International customers are liable to pay any inbound duties, VAT or taxes. You, the customer, will be billed separately by the delivery agent or customs authority prior to or upon delivery. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
International Delivery Disclaimer
Safe Ride 4 Kids is not responsible for any packages held by international customs agencies or shipping carriers nor is Safe Ride 4 Kids responsible for making the customer aware of these agencies and their action. Please:
- check with your country’s customs office to determine their procedures
- contact the shipping carrier indicated from your tracking email regarding any potential charges due prior to delivery, especially if tracking shows they have it and are trying to contact you.
- If you neglect to obtain your package and it is abandoned or returned to sender, we will not refund the order and will not reship.
*Sorry we are no longer serving:
- EU Countries for new items: The EU VAT reform impacts our reporting requirements and therefore how we can ship items without taking on those requirements. We cannot provide duties paid shipping to the rest of the world and duties not paid to EU customers. And as a small business, we cannot justify the extra cost and effort to file reports for the small number of sales to EU countries we typically have.
- Open box items, which valued at more than €150, are shipped from our office and we ship duties not paid. In this case, the customer is the importer of record and liable to pay import VAT on delivery of goods. (09.25.24)
- United Kingdom: Brixet impacts our reporting requirements and therefore how we can ship items without taking on those filing requirements. We cannot provide duties paid shipping to the rest of the world and duties not paid to UK customers. And as a small business, we cannot justify the extra cost and effort to file reports for the small number of sales to UK we typically have.
- Open box items, which valued at more than £135, are shipped from our office and we ship duties not paid. In this case, the customer is the importer of record and liable to pay import VAT on delivery of goods. (12.01.20)
- Puerto Rico: Due to the government’s decisions on sales tax, our small business cannot keep up with the reporting requirements they are implementing. If you want one of our products and you live in Puerto Rico, please purchase from our Amazon store. (08.27.20)
If you live in these locations, you can order and ship to a package forwarder such as Reship, Forward2Me or ShipitTo. We have no affiliation with or personal experience with these companies. They are just options we found.
Our fulfillment team offers these international shipping options
The least expensive carrier rate for each option will show and could be any of the following:
- International Economy
- FedEx Intl Connect Plus typically takes 2-5 business days (3 days to Canada)
- UPS Worldwide Saver typically takes 3 to 5 business days
- International Express
- UPS Worldwide Expedited typically takes 2 to 5 business days
- UPS Worldwide Express typically takes 1 to 3 business days
- FedEx International Priority with FedEx Guarantee – typically takes 1-3 business days
- Items shipped from our office will show other duties not paid carrier and time options in our shipping calculator.
Although usually less expensive, due to the limited tracking ability and poor customer service, we are no longer using DHL or USPS for international shipping unless specifically requested. If a customer opts to use DHL, please plan on shipping to take up to 6 weeks.
If you require a specific time frame or carrier, please contact us for a custom order.
Arrival times may vary depending on the receiving country’s customs department.
See Shipment Delivery Policies below.
DELIVERY POLICIES
Once a package leaves our warehouse and has been accepted by the shipping carrier, that carrier has now assumed responsibility for the package. It is the customer’s responsibility to secure packages upon delivery by our shipping carriers. All orders reported as “delivered” by shipping carriers are considered delivered and Safe Ride 4 Kids cannot be made liable for lost or stolen packages.
Typical Delivery
Unless signature confirmation and/or specific requests are made at the time of purchase, all packages will be shipped and delivered per the shipping carriers usual instructions for your delivery location. We use FedEx, UPS or USPS for shipments within the U.S. and FedEx or UPS for international shipments.
Our delivery contract doesn’t require that a buyer sign for the package; we have fulfilled said contract when the shipping carrier reports the package as delivered. With the rise in package theft, we recommend you enter a shipping address for a location in which someone can accept the package in person.
Delivery Delays
Delivery times shown at checkout are estimated, we, nor the carriers, provide money-back guarantees for any method other than Expedited. Weather delays, holidays and other unforeseen circumstances may impact delivery times, both by the shipping carrier and, occasionally, fulfillment warehouse closures due to inclement weather.
Wrong/Missing Items Shipped
If you receive items other than what you ordered or are missing an item from your order, please contact us right away. We will need a photo of the package and items received. We will share the information and photo with our fulfillment center so they can correct the error, if applicable. Contact us no later than 5 days after delivery.
LOST, STOLEN OR DAMAGED PACKAGE CLAIMS: WITH POM PACKAGE PROTECTION
Safe Ride 4 Kids is proud to offer POM Package Protection to give you a convenient, easy way to file a claim for lost, stolen or damaged packages for a small fee (varies by order amount). In order to benefit from this option, you must keep POM Package Protection selected during checkout.
With the increase in lost or stolen packages, we highly recommend using POM Package Protection for your order.
In the unfortunate event your order never arrives or is damaged, you can easily file a claim and receive a replacement shipped via the same method chosen in the original order. (Upgraded shipping is available and we can invoice you for that, if needed.)
If the need arises to file a claim, follow the below timelines.
- Lost — marked as stuck in transit
- File claims no earlier than 5 days and no later than 15 days from the last tracking update.
- We will look into the delay and file a claim with the carrier, if necessary.
- If we determine the shipment is not expected, we can reship another.
- Any reshipments will be shipped via the same shipping level as used in the order.
- We can send an invoice for upgraded shipping, upon request.
- If the original shipment does end up arriving, we will send a return label for you to return one of the packages.
- Stolen — marked as delivered but missing
- File claims no earlier than 3 business days and no later than 10 days from when the status was marked delivered;
- A police report may be required
- Any reshipments will be shipped via the same shipping level as used in the order.
- We can send an invoice for upgraded shipping, upon request.
- A signature for delivery may be required for any subsequent shipment.
- Damaged — a broken product that is unusable, clearly fractured, shattered, crushed, etc.
- file claims with photos of the package and item no later than 5 days from when it was marked as delivered.
- POM Package Protection does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages or packaging errors.
If your package is lost, stolen or damaged please contact Customer Service to proceed with your claim.
POM Package Protection is not applicable for international orders as we are limited in what we can do to help. If you kept POM Package Protection in your international order, we will do what we can to help find a delayed package but will not automatically reship the order.
We love our customers and are always striving to provide you with the best possible shopping experience and hope the addition of POM Package Protection will help you shop with even more confidence!
Orders for which POM Package Protection was deselected will not receive this efficient protection. For these orders Safe Ride 4 Kids is not liable for lost, stolen or damaged items, see below.
LOST, STOLEN OR DAMAGED PACKAGE CLAIMS: WITHOUT POM PACKAGE PROTECTION
This is our policy if you deselected POM Package Protection during checkout and your package was lost, stolen or damaged. Again per our terms of service, once a package leaves our warehouse and has been accepted by the shipping carrier, that carrier has now assumed responsibility for the package. It is the customer’s responsibility to secure packages upon delivery by our shipping carriers. All orders reported as “delivered” by shipping carriers are considered delivered and Safe Ride 4 Kids cannot be made liable for lost or stolen packages. This is the reason we offer POM Package Protection.
Delayed Shipping
We will not reship packages for free if the carrier is at cause for a shipping/delivery delay.
- If a delay becomes extensive, we will contact the carrier and file a claim.
- If the shipping carrier finds the package, they continue to deliver it.
- If the shipping carrier determines the package is lost and pays the claim, we will refund or reship the order. This could take up to 30 days.
- If a shipping delay is going to make the delivery late for an impending travel deadline, you can place a second order with a faster delivery method. Once the “late” delivery order arrives, contact us to start return process for that order.
Packages Showing as Delivered aka Lost
With the rise in package theft, we recommend you enter a shipping address for a location in which a person can accept the package in person and we highly recommend using the POM Package Protection.
Before reaching out to us about a missing package, please check with other members of your household to see if anyone may have put your package aside. This happens a lot! Please also check with your neighbors, as sometimes the delivery person will leave it with a neighbor, especially if the weather is inclement, and the notice may have blown away.
As the recipient, if you call the carrier, the carrier is able to give you any additional information they may have with faster results than us going through their claim process.
- If the tracking information shows the package as delivered, we will have our fulfillment team file a claim to have the carrier begin a trace on the package.
- If the trace reveals the package was GPS tracked as delivered to the address entered on the order, we will not reship or refund the item.
- If the trace reveals anything else we will help you work with the carrier to get the package redelivered correctly.
- However, if the carrier determines the package was misdelivered and is now lost or if the carrier determines they lost the package entirely, we will then reship or refund the order.
- UPS will likely try to contact you, please be available, they will drop the investigation and deny the claim if they are unable to reach the recipient.
- This process can take a few days to a few weeks.
- If you need the product for an impending travel deadline and we are still waiting for the results of the carrier’s trace, you can place a second order. Then if the carrier finds the original shipment and it is returned or the carrier approves a lost claim, we will refund the original order.
Damaged Package
Please email photos of the damaged shipping box and/or product within two days of when it was marked as delivered. We will file a claim with the shipping carrier, if necessary, before we ship a replacement. Please hold on to the package as the carrier may want to view the package or pick it back up.
- A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, crushed, etc.
- We do not replace product for cosmetic damage (scratches, dents, etc.) or manufacturing blemishes.
As a small family owned and operated business, we greatly value and appreciate your business.
